Warranty & Returns
Warranty
Neonic Pickleball offers a 180-day warranty for the return of products that are defective due to manufacturing and/or workmanship errors. Any issues that are determined to be the result of a manufacturing defect will be sent a replacement paddle.
To be eligible for this warranty, customers must provide proof of purchase. This warranty is non-transferable and is only valid for the original purchaser of the product.
Neonic Pickleball reserves the right to inspect the paddle before approving the warranty request. Normal wear and tear, damage due to improper usage, modified items, commercial use of items, fading of the graphics, and wear on the grip from normal use are not covered by warranty.
Our Return Policy
You will have 30 calendar days from the date of delivery to return an item. All items must either be new/unused and contain all original packaging and accessories to receive full credit. Items not in a resellable condition are subject to a 20% restocking fee.
We will provide a USPS return label for you and deduct $10 from your refund for the return shipping cost if your refund is accepted.
Any returns received in poor condition will not be eligible for a return.
Please allow 3-5 days for returns to be processed. If approved, a refund will then be issued within 5 business days.
Shipping Information
If your package was marked delivered but nowhere to be found, please check your front porch, side door, back porch, garage area, bushes, and even with your neighbors. We've had customers find packages in any of the above locations. If your package still hasn’t turned up in 3 more days, please contact us at support@neonicpickleball.com
SHIPPING TIMES AND LOCATIONS
Our standard shipping are 7-10 business days, excluding weekends and federally observed holidays, plus 1-2 days for processing. Please contact the mail carrier (USPS) for updates regarding your order status.
STOLEN PACKAGE, NOT RECEIVED, OR WRONG ADDRESS?
Neonic Pickleball is not responsible for misdelivered orders due to an incorrect shipping address. Neonic Pickleball does not hold or accept responsibility for packages that have been reported as delivered by the carrier, and this includes stolen or missing packages. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Thank You
Vinh & Brandon, Co-Founders of Neonic Pickleball
Event Types
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Company Events
If your company wants a unique way to brand themselves, reach out to us.
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Open Play
Purchase Tickets HereBook a pickleball court for your group, demo our paddles, play some fun open blacklight pickleball!
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Fundraisers
Host a fundraiser for your organization. All net proceeds go to your organization. We select 1 organization per month, reach out to us!
Host an event for your club or private party
Club Events
If you have your own set of courts, contact us to set up a date and time to host an epic event of glow pickleball.
Email: events@neonicpickleball.com or
Text: (619) - 415 - 1658
Light Up The Athlete In You
Open Play
If you don't have a set of courts, bring your group out to an open play event in San Diego! Rent on a court basis.
Raise Money for your organization
Charity Fundraisers
Neonic has a mission to give back. Utilize our unique events to fundraise for your charity or organization. We select 1 organization each month.
Email: events@neonicpickleball.com or
Text: (619) - 415 - 1658
