Returns & Refunds

Our Return Policy

You will have 30 calendar days from the date of delivery to return an item. All items must either be new/unused and contain all original packaging and accessories to receive full credit. Items not in a resellable condition are subject to a 20% restocking fee.

We will provide a USPS return label for you and deduct $10 from your refund for the return shipping cost if your refund is accepted.
Any returns received in poor condition will not be eligible for a return.
Please allow 3-5 days for returns to be processed. If approved, a refund will then be issued within 5 business days.

Shipping Information​


If your package was marked delivered but nowhere to be found, please check your front porch, side door, back porch, garage area, bushes, and even with your neighbors. We've had customers find packages in any of the above locations. If your package still hasn’t turned up in 3 more days, please contact us at




Our standard shipping are 3-5 business days, excluding weekends and federally observed holidays, plus 1-2 days for processing. Please contact the mail carrier (USPS) for updates regarding your order status.



Neonic Pickleball is not responsible for misdelivered orders due to an incorrect shipping address. Neonic Pickleball does not hold or accept responsibility for packages that have been reported as delivered by the carrier, and this includes stolen or missing packages. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Thank You

Vinh & Brandon, Co-Founders of Neonic Pickleball

  • Company Events

    If your company wants a unique way to brand themselves, reach out to us.

  • Open Play

    Book a pickleball court for your group, demo our paddles, play some fun open blacklight pickleball!

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  • Fundraisers

    Host a fundraiser for your organization. All net proceeds go to your organization. We select 1 organization per month, reach out to us!

Host an event for your club or private party

Club Events

If you have your own set of courts, contact us to set up a date and time to host an epic event of glow pickleball.

Email: or

Text: (619) - 415 - 1658

Light Up The Athlete In You

Open Play

If you don't have a set of courts, bring your group out to an open play event in San Diego! Rent on a court basis.

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Raise Money for your organization

Charity Fundraisers

Neonic has a mission to give back. Utilize our unique events to fundraise for your charity or organization. We select 1 organization each month.

Email: or

Text: (619) - 415 - 1658

Contact us for your next event